 Tech
Support Desk
| Registered
Customer Support |
Note:
If you are an unregistered
trial evaluation software user, please
visit our Trial
Evaluation Support Page.
Priority
for tech support is given to our
customers who have registered
their software.
Tech
support is available for the first thirty
(30) days after purchase at no charge.
There
is still no charge for tech support after
the first thirty (30) days, but it will
be on a more limited basis, as resources
permit, and with new registered users
taking priority.
Since
we are currently providing tech support
at no charge, we ask that you please be
sure to first consult
the online help, readme!.txt,
and other documentation that is provided
with your registered
software.
Also,
try to rule out your operating system or
other applications as the cause of your
problem.
| Here
are a few suggestions: |
Does
the problem occur when you are running
low on Windows' operating system
resources? Try closing some applications
and/or adding more memory to your system.
Did
the problem appear suddenly? Try
restarting Windows and/or rebooting your
system and see if you can duplicate the
problem. Also, you might try reinstalling
your registered
software if
restarting Windows and/or rebooting your
system does not help.
Does
a similar problem occur with any of your
other software applications? You may need
to restart Windows and/or reboot your
system, or you may need to reinstall or
reconfigure your operating system.
Is
this the first
time the problem has appeared?
Try restarting Windows and/or rebooting
your system and see if you can duplicate
the problem. If you can duplicate the
problem, see if it also occurs in any of
your other applications. Again, you many
need to reinstall or reconfigure your
operating system, or reinstall your registered
software.
If
the above suggestions do
not help and you cannot
find the answer to your question in the online
help, and readme!.txt,
please proceed to the form below.
Thank
you!
| This
form for registered customers
only |
Note: * =
required field
|
